This Privacy Policy explains how Fishport (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use our website, place an order, or interact with us in-store at:
Fishport 431 Stapleton Rd, Easton, Bristol BS5 6NA
By using our website or purchasing from us, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
1.1 Information You Provide
- Contact details: name, email address, phone number, billing/shipping address.
- Account information: username, password, purchase history.
- Payment information: card details are processed securely through our payment providers and are not stored on our servers.
- Business customer information: company name, VAT number, account details.
1.2 Information Automatically Collected
When you use our website, we may automatically collect:
- IP address
- Browser type and device information
- Pages visited, time spent on the site, and navigation paths
- Cookies and tracking data (see Section 8)
1.3 Information from Third Parties
We may receive information from:
- Payment providers
- Delivery partners
- Business customers or wholesalers
2. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Manage deliveries and collections
- Communicate order updates or customer service messages
- Improve our website and services
- Manage business accounts and wholesale clients
- Comply with legal, regulatory, or tax obligations
- Send marketing emails (only with your consent)
3. Legal Basis for Processing
We process your data under the following lawful bases:
- Contractual necessity: to process your orders
- Legal obligation: for tax, accounting, and food safety regulations
- Legitimate interests: improving our services and protecting against fraud
- Consent: for marketing and optional cookies
4. Sharing Your Information
We do not sell your personal data. However, we may share information with:
- Payment processors (e.g. Stripe, PayPal)
- Delivery partners
- IT and website service providers
- Regulatory authorities when required by law
All third parties are required to handle your data securely and in accordance with UK GDPR.
5. Data Storage and Security
- We store your data securely using encrypted systems and access controls.
- Payment details are processed by trusted third-party providers and are never stored on our systems.
- We take reasonable steps to protect your information, but no method of online transmission is 100% secure.
6. Data Protection
We keep your personal data only as long as necessary for:
- Order fulfilment
- Accounting and legal obligations
- Business relationship management
You may request deletion of your account at any time (see Section 9).
7. Your Rights (UK GDPR)
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (where legally permitted)
- Object to certain types of processing
- Request transfer of your data (data portability)
- Withdraw consent for marketing at any time
To exercise your rights, contact us using the information in Section 12.
8. Cookies
We use cookies to:
- Improve website functionality
- Enable secure checkout
- Analyse website traffic and usage patterns
You can manage or disable cookies in your browser settings. Some features may not function properly without cookies.
9. Accounts and Passwords
If you create an account:
- You are responsible for keeping your password secure
- We may suspend accounts that pose a security risk
10. Children’s Privacy
Our services are not intended for individuals under 16. We do not knowingly collect data from children.
11. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, you can contact us at:
Fishport 431 Stapleton Rd, Easton, Bristol BS5 6NA
Email: fishportbusiness@gmail.com
Phone: 07379400553
By using our website or services, you acknowledge that you have read, understood, and agree to this Privacy Policy.