Welcome to Fishport (“we”, “us”, “our”). These Terms and Conditions govern your use of our website and online ordering services, as well as any purchases made online or in-store at our physical location:
Fishport 431 Stapleton Rd, Easton, Bristol BS5 6NA
By accessing or using our website or purchasing from us, you agree to these Terms and Conditions.
1. About Us
Fishport is a fishmonger shop operating in Bristol, UK. We supply fresh seafood and related products to retail customers and businesses.
2. Use of Our Website
- You must be at least 18 years old to place an order.
- You agree not to use the website for any unlawful or fraudulent activity.
- We reserve the right to modify or withdraw any part of the website without notice.
3. Products and Descriptions
- We aim to ensure all product descriptions, images, and prices are accurate. However, slight variations may occur, especially due to the nature of fresh seafood.
- All products are subject to availability.
- We reserve the right to change products or pricing at any time.
4. Pricing and Payment
- All prices are listed in GBP (£) and include VAT where applicable.
- Payment must be made at the time of ordering through our accepted payment methods.
- Orders are only confirmed once payment has been successfully processed.
5. Online Orders and Delivery
5.1 Order Processing
- Once an order is placed, you will receive an email confirmation.
- We reserve the right to cancel orders due to stock issues, pricing errors, or other unforeseen circumstances.
5.2 Delivery
- Delivery areas, fees, and timeframes will be specified on the website.
- Deliveries must be received at the address provided; re-delivery may incur additional charges.
- Seafood is perishable; you are responsible for ensuring someone is available to receive the delivery.
5.3 Click & Collect
- You may select collection from our store at 431 Stapleton Rd, Easton, Bristol BS5 6NA.
- Orders must be collected within the specified timeframe.
6. Refunds and Returns
Due to the perishable nature of our products:
- We cannot accept returns of fresh seafood.
- If you receive damaged, spoiled, or incorrect items, contact us within 24 hours with photographic evidence.
- Refunds or replacements will be considered on a case-by-case basis.
7. Business Orders
- Bulk and wholesale orders may require special terms or agreements.
- Prices, minimum order quantities, and delivery arrangements for business customers may differ from retail customer terms.
8. Allergens and Food Safety
- You are responsible for checking all product information for allergens and handling instructions.
- While we take care to avoid cross-contamination, all products may come into contact with common allergens including fish, shellfish, and crustaceans.
9. Website Accounts
- If you create an account, you are responsible for maintaining the confidentiality of your login details.
- We may suspend or terminate accounts that violate these terms.
10. Intellectual Property
- All content on the website—including images, text, and branding—is owned by or licensed to Fishport.
- You may not reproduce or distribute our content without permission.
11. Limitation of Liability
- We are not liable for any indirect, incidental, or consequential losses.
- Our liability for any claim relating to your purchase is limited to the amount paid for the product.
- We are not responsible for losses resulting from failure to follow storage or handling instructions.
12. Privacy Policy
Our Privacy Policy explains how we collect, use, and store your data. By using the website, you agree to the processing of your information as outlined in our Privacy Policy.
13. Changes to These Terms
We may update these Terms and Conditions at any time. Changes will be posted on the website with an updated revision date.
14. Contact Us
If you have questions about these Terms and Conditions, you can contact us at:
Fishport 431 Stapleton Rd, Easton, Bristol BS5 6NA Email: fishportbusiness@gmail.com
Phone: 07379400553
By using our website or making a purchase, you acknowledge that you have read, understood, and agree to these Terms and Conditions.